FAQ

We are very efficient, highly responsive, experts in wood, our knowledge of the market and a constant presence in the areas allow us to stay in touch with customers and suppliers, know their needs and problems, to stay up to date with market quotations, competition and sales prices. We offer selected, verified and certified quality products.

Our office is located in London, however our marketing manager has an office also in Italy where we hold some important business relationships.

Primarily we find solutions to our customers’ requests.
With a wide range of products in European hardwoods and Tropical timber; sawn material, decking, scantlings and solid wood flooring.

It depends a lot on the product and the business; mainly we act as an agency, although sometimes we work as traders to protect our customers’ portfolio or in case we sell our own designed/customized product.

We provide a clear and transparent sales service, through a consolidated professional background, which makes us the perfect partner for long-term partnership; we work alongside with your buyers to make their work easier and more effective, without replacing them in the strategic or marketing activities but encouraging them in the performance of corporate objectives.

We also represent an excellent support to suppliers as we know very well both our markets and production dynamics and help sawmills to sell material with excellent yields and therefore good margins.

All of the wood we sell is legal and comes from verified sources according to the EUTR parameters (European regulation that controls the import of wood) or it’s 100 % FSC and PEFC certified

We are in the process of FSC certification for the COC: chain of custody.

We provide our importers with all the necessary documentation to file the Due Diligence in their country; as each country in the European Union has different applications of the law, we let every customer interface with the national body in charge to comply with legal obligations.

Absolutely, our minimum order is for one full container or truck and we are able to make monthly or yearly programmes for the supply of several thousands m3 depending on the availability in the market.

We can regularly offer : European Oak (sawn timber and semi-finished elements), Beech, Ash, Teak, Wawa, Ayous, Sapele, Sipo, Azobé, Iroko, Framiré and of course hardwood scantlings and wood flooring.

We take care of the complaint in every aspect, firstly we determine the extent of the problem and then, if necessary, we inspect the goods with our supplier to facilitate the parties find a mutually good solution.

We regularly visit the productions and check that the quality standards be as agreed.

Our suppliers are companies present on the market for many years; however, especially in the African continent due to various reasons, including the rainy season or other problems related to forest management or bad country infrastructures, there may be delays in deliveries.

In the unlikley event of an accident, the Incoterms rules apply, in case of shipment in Fob or C&F, we strongly recommend our customers to get a full cover insurance against potential damages caused by third parties.